The following terms and conditions (collectively, the ‘Agreement’) apply to all online purchases placed by you (‘Order,’ ‘Your’) with the Brands (‘Oui The Label,’ ‘Cherie By Oui,’ ‘We,’ ‘Us,’ ‘Our’) on Our website including ouithelabel.com, cherie.ouithelabel.com (refer hereinafter as the ‘Sites,’ the ‘Services’) (and any desktop, mobile, or App versions) for Our ready to wear dresses, and other products in the Oui the label and Cherie By Oui collections (‘Product’). Please read the Agreement carefully before placing any Order on Our Sites. By using or accessing the Services, you agree to all the terms and conditions of this Agreement, and if you do not agree to all the terms and conditions of this Agreement you should not and are not permitted to use the Services. We recommend you keep a copy of this Agreement for future reference.
Oui The Label and Cherie By Oui is a trading name of One Dollar Capital Pty Ltd, a company incorporated in Melbourne, VIC, Australia under ABN 37 604 925 395.
Eligibility To Purchase
In order to make purchases on the Sites you will be required to provide your personal details. In particular, you must provide Your real full name, phone number (mobile), e-mail address and other requested information as indicated.
Pricing And Availability
We try to ensure that all details, descriptions and prices which appear on Our Sites are accurate however, errors can occur. If We discover an error in the price of any goods that you have ordered, We will notify you immediately and offer you the option to reconfirm Your Order at the correct price or to cancel Your Order. In the case that We cannot get in contact with you, We will cancel the Order and refund you in full.
If for any other reason We are unable to accept your order, We will notify you within two business days. Delivery costs are charged in addition to the order total and will be clearly marked at checkout.
The Sites may contain errors and inaccuracies and We reserve the right to correct any errors or inaccuracies and to update information at any time without any notice.
Order Process And Completion
Upon placing Your Order, you are agreeing to pay Us the purchase price as advertised on the date of the order and accept the terms of service outlined in this Agreement. You will receive an email containing Your Order confirmation receipt with Your Order specifications and Your provided shipping address. Your electronic receipt is not a binding agreement of Our acceptance of Your Order. We reserve the right to decline Your Order within two business days for any reason after the Order receipt has been sent and should this be the case, We will contact you at the contact details you have provided.
All of Our dresses and separates are made-to-order and production may commence as soon as Your Order has been received. As such, We cannot accommodate Order changes or cancellations.
Your Order will be completed and shipped to Your provided shipping address within four to six months from the Order date unless a rush order request has been approved by Us and the applicable rush fees have been paid in full at the time of placing Your Order.
For other ready to ship Products such as some accessories, Your Order will be shipped to Your provided shipping address within one to two business days from the Order date.
Please e-mail info@ouithelabel.com should you have any queries on the status of Your Order, and quote Your Order number.
Sizing And Fluctuations
You understand that you are purchasing a standard size dress in the design of Your choice. Should you find that you are between sizes,We encourage you to purchase a size that accommodates Your largest measurement and having Your dress altered to achieve your ideal fit. Split sizing available upon request. You understand that split sizing does not guarantee a perfect fit, but an option to minimize the amount of alterations you will require. Split sizing is only available in accordance with Our standard size measurements, ie. you are choosing a standard size measurement for Your Bust, Waist, and Hips measurements. Please get in touch with Our online support team at info@ouithelabel.com for assistance with split sizing. We are not responsible for any fit issues which may arise from purchasing the wrong size and/or fit issues caused by any body measurement fluctuations.
Alterations
Most dresses Ordered will require alterations to ensure the perfect fit on your special day. As such, Oui The Label and Chérie By Oui dresses have been made to accommodate alterations. You understand that all alterations are to be made outside of Oui The Label and/or Chérie By Oui. Alterations are to be made at the sole discretion of the bride and alteration costs are to be covered by the bride. We are not responsible for the work of any third-party dressmaker so please get in touch with a reputable alterations company to avoid disappointment.
Payment Method
When you place an order to the Sites, you authorize Our third party payment processor (the processor’s terms and conditions apply to your payment transaction) to charge Your payment method for any such purchases (plus any applicable taxes and other charges) that may be accrued by or in connection with Your purchase. You are responsible for the timely payment of all fees and for providing a valid method of payment. All prices, fees and any applicable taxes and other charges are payable in Australian dollars.
Shipping And Handling
Your purchased online Order at a Oui The Label or Chérie By Oui Pop-Up are packaged to withstand international travel and shipped with DHL. You will be provided with a tracking number and a signature will be required upon delivery. Please allow three to seven business days for delivery and ensure you allow enough time for shipping and handling on top of the construction of Your Order.
You are responsible for all costs associated with duties, taxes or customs where applicable. Please contact your local customs office for more information on the matter.
You are also responsible for fees or losses associated with Orders delivered to a wrong address so please be mindful when entering delivery information to ensure this information is accurate.
Refund And Returns Policy
All Oui The Label and Chérie By Oui dresses and separates are made to order and therefore non-refundable. We cannot accommodate requests for changes, and We do not offer refunds if you change your mind or in the unfortunate event of your wedding being cancelled.
We take pride in producing dresses of a high standard and all of Our garments undergo a thorough quality control process to ensure an immaculate finish. In the unlikely circumstance of a manufacturing fault, items can be returned for a repair or a replacement with an identical product. Please get in touch with Our online support team at info@ouithelabel.com within 48 hours of receiving Your Order, with a description of the fault and images to support Your claim. We are not responsible for any issues which may arise after dispatch, including but not limited to wear and tear, and/or accidental damage.
If Your claim has been approved for further investigation, You will be advised to return Your Order. We recommend you use an insured and trackable shipping service as Oui The Label and Chérie By Oui are not responsible for damage or loss by couriers, postal services, or any shipping services. Return postage costs are the customer's responsibility and unless Your Order has been confirmed to be faulty, postage fees cannot be reimbursed.
All sample sale items are final sale and ineligible for return or exchange. Please get in touch with Our online support team at info@ouithelabel.com should you require additional details before making a sample sale purchase.
For hygiene reasons, we do not offer returns or exchanges on bodysuits, undergarments, and earrings.
Intellectual Property
All Products (including any concepts, designs, processes, methods, dresses, separates, Sites contents, graphics, photographs, videos, audios, text) remain as the sole intellectual property of Oui The Label and/or Cherie By Oui exclusively worldwide.
You are prohibited to replicate or reproduce any Product or any section of it, nor give instructions to other parties to do so. By using Our Product, you are agreeing to give us the permission to adopt any photographs and videos of you in Our Product that found publicly, for Our self-promotional purposes, unless We have been advised in writing prior Ordering.
Third Party
We may include hyperlinks on the Sites to other websites or resources operated by parties other than Us, including advertisers. We have not reviewed all of the sites linked to Our Sites and are not responsible for the content or accuracy of any off-site pages nor We are responsible for the availability of such external websites or resources and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services available from such websites or resources, nor for any damage, loss or offense caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources.
Limitation Of Liability
Neither Oui The Label, Cherie By Oui, nor any other party involved in creating, producing, or delivering the Services will be liable for any loss or damage including any incidental, consequential damage caused by you, any alteration services performed to the Product, the Product not being ready by your wedding date due to a Force Majeure Event, a Body Fluctuation, or Your use of the Sites. Whether based on warranty, contract, tort (including negligence), product liability, or any other legal theory, and whether or not We have been informed of the possibility of such damage, even if a limited remedy set forth herein is found to have failed of its essential purpose. Some jurisdictions do not allow the exclusion or limitation of liability for incidental or consequential damages, so the above limitation may not apply to you.
In no event shall our total liability arising out of or in connection with this Agreement or from the use of or inability to use the Services or content exceed the amounts you have paid to us for use of the Services or content or One Hundred Australian Dollars (AU$100), if you have not had any payment obligations to Us, As applicable.
The Exclusions and limitations of damages set forth above are fundamental elements of the basis of the bargain between Us and you.
Indemnity
At Our request, you agree to indemnify Us fully, defend Us, and hold Us Oui The Label and Cherie By Oui harmless immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the Agreement by you, including the use by any other persons accessing this Site using your Internet account caused by your action or inaction.
Applicable Law And Jurisdiction
Your use of the Sites is governed in all respects by the laws of the State of Victoria, Australia. You agree to submit to the exclusive jurisdiction of the courts of Victoria in relation to any legal proceeding directly or indirectly arising out of or relating to the Sites (including but not limited to the purchase of products).
Modifications To The Agreement
We may in Our sole discretion, modify the Agreement at any time by posting a revised Agreement through the Sites. Please read the terms and conditions of the Sites and check back often. Modifications are effective when posted, and your use of the Sites following any such posted modification and notice of same constitutes your acceptance of the terms and conditions of this Agreement as modified. Any modifications to the Agreement made after you have placed an order will not take effect and are not binding on that order unless We are required to make the change by law.